Frequently asked questions
Can't find what you're looking for? Contact us and we'll get back to you within 24 hours.
Orders & Shipping
Where do you ship to?
We ship across Europe and internationally. Enter your delivery address at checkout to see available shipping options and estimated costs for your location.
How long does delivery take?
Orders are typically processed within 1–3 business days. After dispatch, delivery usually takes 6–15 business days depending on your location. You'll receive a tracking link by email as soon as your order ships.
Can I track my order?
Yes. Once your order is dispatched, you'll receive an email with a tracking link so you can follow your package in real time.
Do you offer free shipping?
Free shipping is available on orders that meet the minimum threshold. The exact amount and any current promotions are shown at checkout.
Can I cancel or change my order?
We process orders quickly. If you need to cancel or modify your order, please contact us at turamy10@gmail.com as soon as possible. We'll do our best to help before your order is dispatched — once it's shipped, we're unable to make changes.
Returns & Problems
What is your return policy?
We offer a 30-day return window from the date you receive your order. Items must be unused and in their original packaging. To start a return, contact us at turamy10@gmail.com with your order number.
My item arrived damaged. What do I do?
We're sorry to hear that. Please take a photo of the damaged item and contact us at turamy10@gmail.com within 48 hours of receiving it. We'll resolve it quickly — whether that's a replacement or a full refund.
I haven't received my order. What should I do?
First, check your tracking link (sent by email when your order was dispatched). If the estimated delivery window has passed and there's no update, reach out to us at turamy10@gmail.com with your order number and we'll investigate right away.
Products & Payments
Are your products safe and tested?
Yes. We carefully select each product in our catalogue and only list items we're confident in. If you ever have a concern about a specific product, don't hesitate to ask us before purchasing.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other methods shown at checkout. All payments are processed securely.
Is my payment information secure?
Absolutely. Our store runs on Shopify, which uses industry-standard SSL encryption. We never see or store your card details.
About Turamy
What is Turamy?
Turamy is an online store focused on smart accessories for your car and daily journeys. We curate products that make driving more comfortable, safe, and organised — without overcomplicating things or breaking the bank.
How can I contact you?
You can email us at turamy10@gmail.com or use our contact page. We aim to reply within 24 hours on business days.